Assalamualaikum and greetings from Malaysia Healthcare.

I trust that all of you are keeping well and staying safe from wherever you are - be it in Malaysia or anywhere from across the continent. As we advance towards the last quarter of the year, l would like to share several key points that we can reflect and learn from, especially as Malaysia progresses from a pandemic to endemic phase.

1. Cross collaboration is key to industry recovery efforts

   It is undeniable that the global severity of COVID-19 has posed several challenges for the healthcare travel industry. If there’s one crucial learning we can take from the pandemic, it is that cross collaboration is crucial in accelerating industry recovery. Concerted efforts from both the public and private healthcare players during this pandemic must be commended for their agility and adaptability in handling a health outbreak of this scale. An effort and momentum that must be continued moving forward.

2. Remaining vigilant amidst adversities, uncompromised on quality

   Together with our stakeholders, Malaysia Healthcare has established a strong foundation for healthcare service delivery through our seamless end-to-end patient journey since our inception over 10 years ago. This is comprised of collaborative efforts from government entities, industry players, and our network of globally accredited 73 member hospitals.

   We will continue with these synergistic collaborations to build upon the existing confidence and trust in Malaysia as a safe and trusted healthcare travel destination, prioritising the best healthcare experience for our patients.

3. Health is more than just the COVID-19 virus

   Echoing on what Malaysia’s Minister of Health, Khairy Jamaluddin, mentioned, health is paramount, and it will be the first line of defence (aside from vaccinations) as we prepare ourselves in a world where COVID-19 is endemic. We must look at our health and wellbeing in its entirety and prioritise living a healthier life as we look to reopening our borders safely #ReopeningSafely.

Lessons learnt from COVID-19 has enabled us to be better equipped in providing a seamless experience to all international healthcare seekers for long-term industry sustainability. I am confident that we will continue to exemplify and prioritise patient safety, and that together, we will further propel Malaysia into the global landscape as the leading destination for healthcare.

Thank you.