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Vol 03 | 2017

Warm Greetings from Malaysia Healthcare

Assalamualaikum and warm greetings from Malaysia Healthcare.

What an overwhelming year it has been! 2017 was a year of battles and wins on the domestic and global fronts which were faced head on by Malaysia Healthcare.

This was possible thanks to the efforts of the Ministry of Health, stakeholders, partners, agencies and our healthcare providers. Rising above the adversity through creative solutions, improvisations and most importantly, trust, together, we enjoyed the sweet taste of victory.

Among others, we celebrated these awards: “Best Healthcare System in the World” for three years in a row (2015 to 2017) by International Living, “Medical Tourism Destination of the Year” by the International Medical Travel Journal (IMTJ), for three consecutive years as well (2015 to 2017). To top it all off, MHTC was recognised as “Cluster of the Year” as well and “Medical Travel Organisation of the Year” at the 2017 Asia Pacific Healthcare & Medical Tourism Awards.

Honoured and inspired by our triumphs, we continued to push for excellence through various initiatives. The second installment of InsigHT2017, MHTC's annual medical travel market intelligence conference was held to encourage knowledge expansion from global movers and shakers as well as information exchange on the most pressing challenges faced the market today and how to overcome them. Our Share My Love campaign, the extension of Malaysia Loves You, created much awareness for Malaysia Healthcare while enticing our audience to experience Malaysia Healthcare, embrace Malaysian hospitality. The campaign will also continue in 2018, this time with more emphasis on the element of trust.

With all our successes and efforts, the Malaysian government allocated RM30 million during the country’s tabling of Budget 2018 in October this year, to drive the healthcare travel industry further. Anchoring on the nation’s medical excellence in niche treatments and facility capacity, Malaysia will be henceforth promoted as the Asian Hub for Fertility and Cardiology. Malaysia Healthcare will also facilitate the Flagship Medical Tourism Hospital Programme which will nurture hospitals to be internationally recognised for quality in service and healthcare.

2017 was an eventful year of conquering new heights, and as we move into 2018, let us keep soaring together with trust in one another!

Kita menang sama-sama!

Happy New Year!

Budget 2018 Highlights!

The Prime Minister announced an allocation of RM 30 million for the Malaysia Healthcare Travel Council to help maintain momentum for the healthcare travel industry. This is in line with the national economic blueprint where healthcare travel has been identified as one of the National Key Economic Areas (NKEA) set to drive the country towards a high-income nation by 2020.

This exciting news will solidify and elevate the healthcare travel industry and further raise the profile of Malaysia Healthcare.

Healthcare Happenings


Launch of Gleneagles Medini IVF Centre
Johor Bahru: The demand for IVF treatments in China is expected to rise due to the latest revision in its one-child policy recently in October.


Healthcare Travel Soars to New Heights
Ms. Sherene Azli looks back with pride and amazement, at how the country's healthcare travel industry has flourished over the years.


Five-star treatment: Top 10 destinations for medical tourism
Last year, more than 11 million travellers packed their bags, booked fights and headed off to destinations around the globe, not simply to discover other cultures and try new food, but to undergo medical procedures before recovering poolside or on the beach.


The Growth of Medical Tourism
Malaysia Healthcare Travel Council's CEO Sherene Azli shares her thoughts and plans on the RM30 million allocation to MHTC under Budget 2018 that was tabled by Prime Minister Datuk Seri Najib Razak.


MHTC: Infrastructure, Resources and Tactical Approaches To Boost Malaysia’s Thriving Medical Tourism Industry
The Malaysia Healthcare Travel Council (MHTC) has implemented numerous measures in place to boost the country’s medical tourism sector. Deputy Health Minister Datuk Seri Dr Hilmi Yahaya relayed the Ministry of Health’s (MOH) initiatives at the Dewan Rakyat recently.


TMC Life Sciences To Raise Fund For Rm1.2 Billion Thomson Iskandar Medical Hub Project
TMC Life Sciences Bhd's flagship hospital, Tropicana Medical Centre (TMC), has allocated about RM300 million from its internally-generated funds and borrowing for its new extension block, to the existing hospital which is expected to be completed by the second half of the calendar year 2020 (2HCY20).

newsletter-vol3-latest-highlights-13.jpg1st Malaysia-China Assisted Reproductive Technology Technical Forum
MHTC's very 1st Malaysia-China Assisted Reproductive Technology Technical Forum successfully executed in Guangzhou, China. 55 new outbound medical agencies attended, 15 agencies signed Intent for Collaboration, 6 agreements signed on the spot with Alpha Fertility Centre, Fertility Associate & Sunfert Fertility Centre.


Sunway Gets Approval for Two New Hospitals
Sunway Bhd, which aims to expand its healthcare division by building five more hospitals, has received approval from the government for the construction of two hospitals.


Cycling for a cause: IJN organises free health services in Sabah
A group of National Heart Institute (IJN) employees toured Sabah to provide free medical check-ups and raise health awareness among the local communities here.

Entry Submission for IMTJ Awards 2018 in Athens is now officially open
The IMTJ Medical Travel Awards 2018 celebrate outstanding achievement in the medical travel, medical tourism and health tourism industry worldwide.
Submission deadline: 9th February 2018.


Malaysia Healthcare Traveller Programme (MHTP)
Malaysia Healthcare, in collaboration with the Immigration Department of Malaysia, held a two day workshop, titled "The Malaysia Healthcare Traveller Programme".


KPJ Damansara celebrates their 20th Anniversary with the launch of their CSR Programme
Congratulations to KPJ Damansara Specialist Hospital Official on their 20th Anniversary Celebration as well as to the success of their CSR Programme #LoveSlapDSH.


World Experts Converge at insigHT2017 to Discuss the Shifting Landscapes of Medical Travel
InsigHt2017 was a hit, amassing almost 200 local and international participants.


Going Strong in Health Tourism
The National Heart Institute (IJN) started its medical tourism in a big way with patients from neighbouring Indonesia.


Malaysia Healthcare welcomes delegations from Hainan
The Governor of Hainan welcomed Malaysia Healthcare to their Boao Lecheng International Medical Tourism Pilot Zone for future collaborations.


TMC in high growth phase, eyes 1,100 beds
TMC Life Sciences Bhd (TMC) is now at a high growth stage with plans in place for capacity expansion to add more beds and medical suites.


Malaysia Healthcare joined the MCFW-Iwapi Expo and Pesta Wisata Nusantara
Malaysia Healthcare joined the MCFW-Iwapi Expo (Makassar, 5-7 Oct 2017) and Pesta Wisata Nusantara (Semarang, 6-8 Oct 2017).


Malaysia Healthcare – Hong Leong Bank Health Awareness Day
Through this partnership, specialists from Malaysia Healthcare will offer consultation and 24/7 hotline support to Priority Banking clients of Hong Leong Bank Vietnam, who seek medical services in Malaysia.

Experience Malaysia Healthcare

Medical Concierge and Lounge (MCL)

2016 Q1 2017 Q2 2017 2017 (Jan – Oct)
Delegates 243 33 49 151
Guests 49 1 3 7

Table: Healthcare Travellers Served by MCL (KLIA)

The Meet and Greet service is the first point of contact for healthcare travellers on their health journey in Malaysia and is part of our end-to-end patient experience services offered at MCL. Our dedicated MCL personnel will greet registered health travellers at the aerobridge upon disembarkation, and will escort them through customs and immigration via a fast-tracked lane, before hosting them at the lounge while waiting for overland transportation to their designated hospitals or accommodations. Call 1-800-188-688 or email us at [email protected] to find out more.

Malaysia Healthcare Newsletter Vol 03 – 2017
Malaysia Healthcare MCL located at the Penang International Airport.
Malaysia Healthcare Newsletter Vol 03 – 2017
Students from SKD Academy for Culinary Arts Philippines dropped by the MCL in KLIA to collect medical kits.
Malaysia Healthcare Newsletter Vol 03 – 2017
Inviting visitors to the MCL to join Malaysia Healthcare #ShareMyLove campaign
Malaysia Healthcare Newsletter Vol 03 – 2017
Keith Pollard, one of the speakers of InsigHT2017 gets first hands experience of the Meet and Greet service by the MCL



Congratulations to our monthly winners! Your heARTworks were truly loveable. A big thank you to everyone who participated. We received more than 1700 entries to date. The good news is, due to the overwhelming responses, we are extending the #SHAREMYLOVE contest until 18 January 2018!

It is not too late to join the growing number of winners. So, come and express your love by joining this simple art contest and have fun as you stand a chance to WIN polaroid cameras, health and wellness retreats, and more! Malaysia Healthcare is inviting everyone to come and share their love!

More #ShareMyLove activities happening…



World Experts Converged at insigHT2017 to Discuss the Shifting Landscapes of Medical Travel

The annual conference hosted by Malaysia Healthcare featured two full days of in-depth expert discussions and presentations of relevant case studies in order to drive and promote healthcare travel. Furthermore, InsigHT2017 also provided an engaging platform for keynote speakers to share insights with industry professionals on emerging trends, service disruptions and opportunities in the healthcare travel field.

InsigHT 2017 in a nutshell also provides a valuable touchstone on where healthcare travel affairs stands today, and how it stands to transform over the next 5 to 10 years. In addition to that, the second edition of InsigHT 2017 covered a broad spectrum of healthcare travel topics such as global outlook on healthcare travel, current landscape of healthcare travel in the region, and harnessing digital content within the industry. Attendees also had a chance to be part of MHTC’s exclusive workshops during the conference, as well as consultation with experts in specific fields.

Check out what you missed from InsigHT2017:


Views on InsigHT2017


InsigHT2017 Captured – Memorable Moments

Malaysia Healthcare Newsletter Vol 03 – 2017
Ms Sherene Azli, Chief Executive Officer of Malaysia Healthcare delivering her Welcoming Speech
Malaysia Healthcare Newsletter Vol 03 – 2017
Datuk Seri Dr. S. Subramaniam, Minister of Health Malaysia delivering his Keynote Address.
Malaysia Healthcare Newsletter Vol 03 – 2017
Datuk Seri Dr. S. Subramaniam (center), joined Ms Sherene Azli and Dato’ Dr Jacob Thomas at InsigHT2017 Press Conference.
Malaysia Healthcare Newsletter Vol 03 – 2017
Keith Pollard, Managing Editor of IMTJ delivering his topic, ‘Global Outlook on Medical Tourism and How can Malaysia Respond to the current landscape’.
Malaysia Healthcare Newsletter Vol 03 – 2017
(from left) Dato’ Dr. Jacob Thomas, Datuk Seri Dr. S. Subramaniam, Ms Sherene Azli and Ms Suriahni Hamid strike a pose during InsigHT2017.
Malaysia Healthcare Newsletter Vol 03 – 2017
Guest of Honour , Datuk Seri Dr. S. Subramaniam (center) along with Ms Sherene Azli (left) and Dato’ Dr. Jacob Thomas listening intently during one of the session.
Malaysia Healthcare Newsletter Vol 03 – 2017
Rhenu Bhuller from Frost & Sullivan shares potential market developments in the APAC region.
Malaysia Healthcare Newsletter Vol 03 – 2017
One of the delegates sketching his heARTwork at our #ShareMyLove booth

Malaysia Healthcare Newsletter Vol 03 – 2017
Varun Panjwani of Global Health & Travel delves into the Indian healthcare industry and how Malaysia and India are complementing each other’s healthcare services.
Malaysia Healthcare Newsletter Vol 03 – 2017
Delegates listening keenly for key takeaways from each session.
Malaysia Healthcare Newsletter Vol 03 – 2017
Delegates took the opportunity to network and mingle during break time.
Malaysia Healthcare Newsletter Vol 03 – 2017
Delegates of InsigHt2017 during one of the sessions.