Reference Materials for IMTJ Awards 2019

Category: Health and medical tourism: Destination of the year

Contents:

Disclaimer:

Confidentiality: Please note that all information including financial figures and patient testimonials listed in this entry are strictly for judges’ eyes only. In the event that IMTJ wishes to publish figures and/or testimonials, please contact MHTC for approval. Thank you.

Footnotes

(fn1) Malaysia won the IMTJ Destination of the Year Award for three years in a row from 2015 to 2017. In 2018, Malaysia received a “Highly Commendable” mention as a Destination of the Year.

(fn2) On 9th May 2018, Malaysia experienced a change in government with the former opposition party, Pakatan Harapan, taking over then government, Barisan Nasional.

(fn3) Estimate of economic impact is calculated based on current year and multiplier effect of 2.23 by the Global Wellness Tourism 2014 from Stanford Research Institute. The multiplier effect reflects expenditure on miscellaneous non-medical related expenses such as transportation, accommodation and tourism activities.

(fn4) Under the previous government’s Economic Transformation Programme (ETP), the National Key Economic Area (NKEA) for healthcare industry has identified the healthcare travel sub-sector as Entry Point Project 4 (EPP4) to propel Malaysia’s economy towards a high-income economy.

(fn5) China experienced 106% increase in health tourists’ revenue (healthcare travellers originating from outside Malaysia) driven by Malaysia Healthcare’s fertility treatment service offerings.

(fn6) The Ministry of Finance and Ministry of Health provide advice and leadership in the promotion of the healthcare travel industry as well as act as an enabler to guide the infrastructure and ecosystem development for a sustainable healthcare travel industry for the country. Members of the Technical Committee are made up of representatives from each player listed who provide advice and assistance in the development of measurable outcome for quality care delivery, development and implementation of policy to support the healthcare travel industry.

(fn7) MHTC identifies, facilitates and provides support for public-private partnership collaboration within the healthcare travel industry.

(fn8) RTAC: The Reproductive Technology Accreditation Committee (RTAC) is a subcommittee of the Board of the Fertility Society of Australia and reports directly to that Board. It is charged with the responsibility of setting standards for the performance of ART through an audited Code of Practice and the granting of licences to practice ART within Australia. It further licences an International Version of the Code of Practice for the use by Certifying Bodies in countries outside Australia and New Zealand.

(fn9) The Asia Pacific Initiative on Reproduction (ASPIRE 2018) is a congress which exemplifies the latest research and treatment options on developments and advancements that will impact the future of fertility preservation, embryology, andrology, clinical trials and related fields.

(fn10) The Malaysian International Scientific Congress of Obstetrics & Gynaecology 2018 (MISCOG2018) is a scientific congress organised by the Obstetrical and Gynaecological Society of Malaysia to exemplify high quality evidence, clinical experience and the latest technology in the world of reproductive health.

(fn11) Medical Travel Media Awards 2018 will be followed by Share My Experience, an international campaign which will run in 2019, inviting healthcare travellers across the world to “Experience Malaysia Healthcare”. This will lead up to MYHT 2020.

(fn12) KLIA is the Kuala Lumpur International Airport.

Images

Image 1: Malaysia Healthcare aims high
Image 2: Forging forward on PPP
Image 3: Malaysia Healthcare’s Roadmap to Glory
Image 4: Malaysia Healthcare’s recipe for success
Image 5: Catalyst Initiatives for Industry Growth
Image 6: Strategic Partnerships for sustainable growth
Image 7: Positioning the Fertility Hub of Asia sustainably
Image 8: Branding the Fertility Hub through digital media
Image 9:Branding the Fertility Hub through traditional media
Image 10: ASPIRE participation gains media coverage
Image 11: Malaysian private fertility centres gain global mileage
Image 12: International collaborations for success in China
Image 13:Malaysian private fertility centres gain global mileage
Image 14: Sunway Medical Centre as a one-stop facility for healthcare travel needs
Image 15: Brand Health Study purpose
Image 16: Brand Health Study outcomes
Image 17: Malaysia Healthcare brand roadmap
Image 18: Brand T-shirts take a journey across the world
Image 19: Private healthcare facilities beef up global presence
Image 20: Accreditation and certification for global recognition
Image 21: Malaysia Healthcare gains conversions through international health talks
Image 22: Raising Malaysia Healthcare’s awareness around the globe
Image 23: Exchanging knowledge, gaining partners and making connections
Image 24: Engaging a global audience through a fun and casual way
Image 25: Connecting with Malaysia’s medical talents overseas
Image 26: Malaysia’s medical talent being awarded for completing specialist training
Image 27: insigHT brand grows stronger every year
Image 28: insigHT2018 gains bigger audience
Image 29: State government and commercial players gear up for MYHT2020
Image 30: Healthcare travellers benefit from increased flights to Malaysia
Image 31: Private healthcare facilities branch out and expand
Image 32: eVisa(Medical) facilitates healthcare travellers’ needs  faster, safer and from anywhere in the world
Image 33: MHRO in Vietnam invites healthcare travellers with warm Malaysia hospitality
Image 34: PHTE programme raises healthcare providers’ credibility
Image 35: Meet-and-Greet services give healthcare travellers a first-hand taste of Malaysian hospitality
Image 36: Visit www.medicaltourismmalaysia.com for all your healthcare travel needs
Image 37: Meet Malaysia’s medical mavericks
Image 38: Meet Malaysia’s medical mavericks
Image 39: Private healthcare providers are equipped to offer world-class service
Image 40: Healthcare travellers from China express satisfaction towards
Malaysian fertility centres’ service offerings
Image 41: Healthcare travellers are pleased with Malaysia Healthcare
Image 42: Patient referrals from Bangladesh are left impressed
Image 43: Malaysia is home away from home, especially when you’re down
Image 44: Faces of the New Malaysia support Malaysia Healthcare’s growth and global awareness
Image 45: Global Recognition Across Digital Platforms
Image 46: Voices across the world sing praises of Malaysia Healthcare
Image 47: Malaysian hospitality wins 5 gold stars!
Image 48: Continual growth all the way for Malaysia Healthcare
Image 49: Focus markets experienced growth despite limitations faced
Image 50: Asia’s Fertility Hub does astoundingly well!
Image 51: State initiatives paid off, driving continual industry growth
Image 52: Leaders of Malaysia soar high
Image 53: Malaysia Healthcare rakes in awards by the truckload
Image 54: The plan to be the leading global destination for healthcare
Image 55: Malaysia Healthcare Going Beyond

Full Text

IMTJ2019 – MALAYSIA HEALTHCARE DESTINATION OF THE YEAR

Word count total: 1,792/1800

A. PROJECT SUMMARY (298/300)

Internationally recognised for medical excellence, Malaysia Healthcare is progressing towards our ultimate aim: to become the leading global healthcare destination.

Identified as a key economic driver, the industry was prioritised and moved under the purview of the Ministry of Finance while still being heavily regulated by the Ministry of Health.

With a target of achieving more than MYR2.0 billion in foreign patient hospital revenues by 2020, Malaysia Healthcare turned to the following strategies to pursue continual growth: Amplifying Branding and Marketing, Building Industry Sustainability and Delivering Niche Services.

2018 saw further unification of public and private players of the healthcare travel industry to overcome challenges in visibility, budget limitations and changes in the global market. 

On track in our national blueprint for success, 2018 was highlighted with several notable initiatives across multiple levels of the industry:

  • Positioning of Malaysia as the Fertility Hub of Asia through public-private partnerships (PPP) by fortifying industry readiness, amplifying international branding and marketing as well as exemplifying holistic care
  • Perfecting the end-to-end patient experience

Simultaneously, leading in our best practices, Malaysia Healthcare showcased ourselves through our branding and marketing initiatives, built industry sustainability through capacity and infrastructure development and enhanced delivery of niche services. Several of the catalyst initiatives which drove the industry forward include the eVisa (Medical) soft-launch, parallel pathway training of specialists and state initiatives in enhancing local healthcare travel ecosystem.

Despite limitations, Malaysia Healthcare attained MYR1.5 billion in revenues and hosted 1,216,000 healthcare travellers in 2018, a 14% and 16% increase from 2017 respectively. Moving forward, Malaysia Healthcare will diversify markets, host Malaysia Year of Healthcare Travel 2020, establish Malaysia as the Cardiology hub of Asia and facilitate the establishment of Flagship Medical Tourism Hospitals in pursuit of becoming the leading global healthcare destination by 2025. 

Relevant, Contemporary, and Bold: Malaysia Healthcare Strikes A Pose

B. AIMS (250/250)

From a “Hidden Jewel of Asia”, to thrice-in-a-row “Destination of the Year”[1] and now “Asia’s Hub for Fertility”, Malaysia rose to become one of the leading healthcare travel destinations in the region, known for our strong proposition of delivering world-class Quality, ease of Accessibility and competitive Affordability.

Identifying the industry’s potential for growth, the government established Malaysia Healthcare Travel Council (MHTC), an agency tasked to facilitate and promote the industry, to aggressively internationalise and build a sustainable ecosystem for Malaysia Healthcare.

Ref: Image 1: Malaysia Healthcare aims high

Not resting on our laurels, Malaysia Healthcare persistently adapts to face increasing competition from traditional and emerging medical travel players, rapidly evolving preferences and demands of healthcare travellers, fortification of focused markets’ own healthcare as well as building and maintaining consistent brand and visibility momentum due to industry wide budget setbacks and weakening of the Ringgit.

Ref: Image 2: Forging forward on PPP

Seeing our continuous successes, in 2018, the New Malaysia government[2], recognised healthcare travel as a key export service and a key driver for the economy. Prioritised for funding, Malaysia Healthcare was placed under the purview of the Ministry of Finance while being strongly regulated by the Ministry of Health.

Ref: Image 3: Malaysia Healthcare’s Roadmap to Glory

Malaysia Healthcare’s ultimate goal remains focused on becoming the leading global destination for healthcare. In the journey to achieving the dream, Malaysia Healthcare aspires to reign in more than MYR2.0billion in hospital revenues, contributing an economic impact of more than MYR7.0billion[3] by 2020, representing a targeted CAGR of 17% for 2018 to 2020 to become Asia’s number one healthcare travel destination.

 C. STRATEGIES (250/250)

Crafting a Renowned and Sustainable Brand

Faced with numerous challenges, the government of Malaysia and the private sectors forged public-private collaborations leading Malaysia Healthcare to defy the odds and achieve a commendable year-on-year growth of 14% with MYR1.5billion in revenues.

[1] Malaysia won the IMTJ Destination of the Year Award for three years in a row from 2015 to 2017. In 2018, Malaysia received a “Highly Commendable” mention as a Destination of the Year.
[2] On 9th May 2018, Malaysia experienced a change in government with the former opposition party, Pakatan Harapan, taking over then government, Barisan Nasional.
[3] Estimate of economic impact is calculated based on current year and multiplier effect of 2.23 by the Global Wellness Tourism 2014 from Stanford Research Institute. The multiplier effect reflects expenditure on miscellaneous non-medical related expenses such as transportation, accommodation and tourism activities.

Malaysia Healthcare has leveraged and will continue to do so on Malaysia’s strong tourism industry and collective efforts between the government and private stakeholders through MHTC. 2018 was the year of leveraging on our resources and networks to put our catalyst initiatives into motion: 

  • Establish Malaysia as the Fertility and Cardiology Hub of Asia (2018 – 2019)
  • Raise a Flagship Medical Tourism Hospital in 2019
  • Champion Malaysia Year of Healthcare Travel 2020 (MYHT2020)

The following strategies[4] were used supported by strategic initiatives carried out by public and private players:

  • Amplifying Branding and Marketing
    • National and state initiatives
    • Market diversification e.g.: 32% revenue growth in Myanmar
  • Building Industry Sustainability
    • Government incentives
    • Capacity building e.g.: Sustaining talent pipeline through parallel pathway specialist training
  • Delivering Niche Services
    • Healthcare quality initiatives
    • Seamless experience initiatives e.g.: Soft-launching the eVisa(Medical)

Applying targeted strategies to our focus markets, China, Indonesia, India, Myanmar and Vietnam, we yielded positive results, e.g.: China experienced 106%[5] growth through branding Malaysia as Fertility Hub of Asia.

Ref: Image 4: Malaysia Healthcare’s recipe for success

Ref: Image 5: Catalyst Initiatives for Industry Growth

Strategically positioning Malaysia Healthcare in the global healthcare travel arena was a concerted effort: advice and leadership from the government ministries (at national[6] and state levels), facilitation and promotion by MHTC[7] who coordinates the efforts of private healthcare and industry stakeholders. 

Ref: Image 6: Strategic Partnerships for sustainable growth

[4] Under the previous government’s Economic Transformation Programme (ETP), the National Key Economic Area (NKEA) for healthcare industry has identified the healthcare travel sub-sector as Entry Point Project 4 (EPP4) to propel Malaysia’s economy towards a high-income economy.
[5] China experienced 106% increase in health tourists’ revenue (healthcare travellers originating from outside Malaysia) driven by Malaysia Healthcare’s fertility treatment service offerings.
[6] The Ministry of Finance and Ministry of Health provide advice and leadership in the promotion of the healthcare travel industry as well as act as an enabler to guide the infrastructure and ecosystem development for a sustainable healthcare travel industry for the country. Members of the Technical Committee are made up of representatives from each player listed who provide advice and assistance in the development of measurable outcome for quality care delivery, development and implementation of policy to support the healthcare travel industry.
[7] MHTC identifies, facilitates and provides support for public-private partnership collaboration within the healthcare travel industry.

D. INNOVATION (250/250)

D1. Giving Hope to Dreams

Focusing on three key pillars, Malaysia’s new niche identity as the Fertility Hub of Asia, saw growth of 104% in fertility revenue and ROI of 17 times from various initiatives via traditional and digital media:

  1. Industry Readiness
    • Formed a taskforce comprising private and public leaders in medical services to guide and grow the ecosystem from end-to-end, led by Deputy Minister of Health.
  2. Holistic Care
    • Identified anchor fertility centres as exemplary benchmark for medical excellence and service offerings.
    • Minimum requirement of possessing Reproductive Technology Accreditation Committee (RTAC) accreditation was set.
  3. International Branding and Marketing
    Healthcare providers further projected Malaysia Healthcare’s branding through their individual branding efforts, rebranding moves and acquisition of international accreditation resulting in higher global traction.
    • Used the tagline ‘Giving Hope to Dreams’ and marketed hub aggressively gaining a 340% increase in enquiries in a month from China.
    • Showcased Malaysia’s fertility experts and centres on a global platform at ASPIRE and MISCOG2018 with over MYR1.0million in ROI.
    • 8 Familiarisation visits brought in 40 couples via 67 new agents in 2018.
    • CSR programmes yielded 4,207 enquiries and 147 sign-ups.

Ref: Image 7: Positioning the Fertility Hub of Asia sustainably

Ref: Image 8: Branding the Fertility Hub through digital media

Ref: Image 9:Branding the Fertility Hub through traditional media

Ref: Image 10: ASPIRE participation gains media coverage


[8] RTAC: The Reproductive Technology Accreditation Committee (RTAC) is a subcommittee of the Board of the Fertility Society of Australia and reports directly to that Board. It is charged with the responsibility of setting standards for the performance of ART through an audited Code of Practice and the granting of licences to practice ART within Australia. It further licences an International Version of the Code of Practice for the use by Certifying Bodies in countries outside Australia and New Zealand.

[9] The Asia Pacific Initiative on Reproduction (ASPIRE 2018) is a congress which exemplifies the latest research and treatment options on developments and advancements that will impact the future of fertility preservation, embryology, andrology, clinical trials and related fields.

[10] The Malaysian International Scientific Congress of Obstetrics & Gynaecology 2018 (MISCOG2018) is a scientific congress organised by the Obstetrical and Gynaecological Society of Malaysia to exemplify high quality evidence, clinical experience and the latest technology in the world of reproductive health.

Ref: Image 11: Malaysian private fertility centres gain global mileage

Ref: Image 12: International collaborations for success in China

Ref: Image 13:Malaysian private fertility centres gain global mileage

D2. Driving End-to-End Excellence

Sunway Medical Centre exemplifies the end-to-end experience through:

  1. Establishing the Sunway Clinical Research Centre as a Regional Site Partner of the School of Clinical Medicine, University of Cambridge
  2. Collaborating with Royal Papworth Hospital to enhance centres-of-excellence
  3. Launching new Wellness Centre for holistic care
  4. Launching mobile app for patient convenience

Ref: Image 14: Sunway Medical Centre as a one-stop facility for healthcare travel needs

E. IMPLEMENTATION (250/250)

E1. Amplifying Branding and Marketing

Our brand performance scored a high average Brand Equity of 3.9 on a study, encouraging more effective market-based branding strategies.

Ref: Image 15: Brand Health Study purpose

Ref: Image 16: Brand Health Study outcomes

Driving ‘destination awareness’, Malaysia Healthcare will host Medical Travel Media Awards, which leads to Malaysia Year of Healthcare Travel 2020 (MYHT2020)[11].

Ref: Image 17: Malaysia Healthcare brand roadmap

Ref: Image 18: Brand T-shirts take a journey across the world

Healthcare facilities engaged in rebranding efforts and marketing initiatives for stronger global presence:

Ref: Image 19: Private healthcare facilities beef up global presence

Malaysia Healthcare heightens credibility via international awards, accreditations and certifications:

Ref: Image 20: Accreditation and certification for global recognition

The following endeavours brought Malaysia Healthcare across the globe:

The following endeavours brought Malaysia Healthcare across the globe:

  1. Health talks
  2. Speaking engagements
  3. Expos and conferences
  4. Market-focused digital campaigns
[11] Medical Travel Media Awards 2018 will be followed by Share My Experience, an international campaign which will run in 2019, inviting healthcare travellers across the world to “Experience Malaysia Healthcare”. This will lead up to MYHT 2020.

Ref: Image 21: Malaysia Healthcare gains conversions through international health talks

Ref: Image 22: Raising Malaysia Healthcare’s awareness around the globe

Ref: Image 23: Exchanging knowledge, gaining partners and making connections

Ref: Image 24: Engaging a global audience through a fun and casual way

E2. Driving Industry Sustainability

Industry sustainability was driven through the following methods:

  1. Government incentives:
    • Investment Tax Allowance of 100% on qualifying capital – Extension for 2018-2020
    • Double-deduction for accreditation expenses – To include dental centres and ambulatory care centres
    • 100% tax exemption (from 50%) on value of increased exports for 2018-2020
  2. Capacity building:
    • Talent development through parallel pathway
    • Talent sourcing among Malaysian diaspora
    • insigHT2018, a conference to support industry with medical travel market intelligence
  3. Infrastructure development:
    • Establishment of Sarawak Medical Tourism Committee for industry development
    • Increased flight connectivity into Malaysia
    • Hospital facility expansions

Ref: Image 25: Connecting with Malaysia’s medical talents overseas

Ref: Image 26: Malaysia’s medical talent being awarded for completing specialist training

Ref: Image 27: insigHT brand grows stronger every year

Ref: Image 28: insigHT2018 gains bigger audience

Ref: Image 29: State government and commercial players gear up for MYHT2020

Ref: Image 30: Healthcare travellers benefit from increased flights to Malaysia

Ref: Image 31: Private healthcare facilities branch out and expand

E3. Delivering Niche Experiences

To strengthen the end-to-end experience, the Immigration Department of Malaysia soft-launched the online eVisa(Medical) for easier access to Malaysia Healthcare.

Ref: Image 32: eVisa(Medical) facilitates healthcare travellers’ needs  faster, safer and from anywhere in the world

Malaysia healthcare continued our best practices:

  1. Establishment of the Malaysia-Healthcare-Representative-Office(MHRO) in Vietnam
  2. Partnership-In-Healthcare-Travel-Excellence-Programme(Phase 2) advocating outcome-based clinical excellence promotion
  3. Refurbishment of Malaysia Healthcare Concierge in KLIA[12]
  4. Added functionalities for www.medicaltourismmalaysia.com
  5. Medical innovations by Malaysian medical subject-matter-experts

Ref: Image 33: MHRO in Vietnam invites healthcare travellers with warm Malaysia hospitality

Ref: Image 34: PHTE programme raises healthcare providers’ credibility

Ref: Image 35: Meet-and-Greet services give healthcare travellers a first-hand taste of Malaysian hospitality

Ref: Image 36: Visit www.medicaltourismmalaysia.com for all your healthcare travel needs

Ref: Image 37: Meet Malaysia’s medical mavericks

Ref: Image 38: Meet Malaysia’s medical mavericks

Ref: Image 39: Private healthcare providers are equipped to offer world-class service

F. FEEDBACK (244/250)

As a healthcare travel destination, Malaysia has been referred to as a prime example of excellence in creating an effective ecosystem for the industry’s growth. Healthcare travellers, industry subject-matter experts, and partners have spoken highly of Malaysia Healthcare’s service offerings.

F1. PATIENT TESTIMONIALS

Healthcare travellers have received excellent treatment at our facilities, singing praises in their experiences of our world-class quality, easily accessible and affordable healthcare services.

Ref: Image 40: Healthcare travellers from China express satisfaction towards Malaysian fertility centres’ service offerings

Ref: Image 41: Healthcare travellers are pleased with Malaysia Healthcare

[12] KLIA is the Kuala Lumpur International Airport.

F2. REFERRALS AND CONNECTIONS

Patients referred to Malaysia Healthcare expressed their delight in Malaysia Healthcare’s premium and high-quality service offerings. Expatriates living in Malaysia expressed satisfaction towards Malaysia Healthcare’s availability of translators and easy accessibility.

Ref: Image 42: Patient referrals from Bangladesh are left impressed

Ref: Image 43: Malaysia is home away from home, especially when you’re down

F3. LOCAL AUTHORITIES

Closer to home, the leaders of the new Malaysian government have endorsed the strength of Malaysia Healthcare over numerous occasions.

Ref: Image 44: Faces of the New Malaysia support Malaysia Healthcare’s growth and global awareness

F4. INTERNATIONAL SHOUT-OUTS

Across the globe, Malaysia continues to be touted as a healthcare travel superstar amid other global players:

Ref: Image 45: Global Recognition Across Digital Platforms

F5. GLOBAL VOICES

As a healthcare travel destination, Malaysia has been referred to as a prime example of excellence in creating an effective ecosystem for the industry’s growth. Voices across the world have spoken highly of Malaysia Healthcare’s service offerings.

Ref: Image 46: Voices across the world sing praises of Malaysia Healthcare

F6. MEET-AND-GREET SERVICES

Malaysia Healthcare’s services have garnered feedback both encouraging and constructive in nature, promoting continual enhancement of our Meet-and-Greet services (MGS) offered at the Malaysia Healthcare Concierge and Lounge. A significant number of healthcare travellers using the MGS shared their appreciation for the warm Malaysian hospitality received by them.

Ref: Image 47: Malaysian hospitality wins 5 gold stars!

G. OUTCOMES (250/250)

Malaysia Healthcare experienced continual growth of healthcare travellers in terms of volume and revenue despite the limited budget and stiff competition from regional competitors. Malaysia Healthcare amassed a CAGR of 16% for hospital revenue and 10% for volume between 2011 – 2018 thanks to strong public-private partnerships driven by MHTC, investment from the private sector and support of the government.

Ref: Image 48: Continual growth all the way for Malaysia Healthcare

Malaysia Healthcare’s investments and strong public-private partnerships in building our visibility in focus markets paid off, recording healthcare traveller revenue increases in China (63%), and Indonesia (11%).

Ref: Image 49: Focus markets experienced growth despite limitations faced

Focused on our branding and marketing initiatives for amplifying visibility of Malaysia as Asia’s Hub for Fertility, the industry yielded positive growth in demand for fertility treatments, particularly from our anchor facilities, which showed a 104% increase from 2017.

Ref: Image 50: Asia’s Fertility Hub does astoundingly well!

Initiatives by state governments, such as seeing increased connectivity to focus markets resulted in growth, notably in Penang(11%), Selangor(32%), and Johor(16%) respectively.

Ref: Image 51: State initiatives paid off, driving continual industry growth

Malaysia Healthcare’s success in numbers was accompanied with global recognition through awards and accolades such as “Best Healthcare in the World” in International Living’s Global Retirement Index.

Ref: Image 52: Leaders of Malaysia soar high

Ref: Image 53: Malaysia Healthcare rakes in awards by the truckload

Firmly fixed on our ambitious goal to earn MYR2.0billion in hospital revenues by 2020, Malaysia Healthcare will focus on market diversification, hosting MYHT2020, establishing Malaysia’s cardiology hub and raise Malaysia’s homegrown reference point for medical excellence through the Flagship Medical Tourism Hospital Programme.

Ref: Image 54: The plan to be the leading global destination for healthcare

With an unstoppable attitude, and strong support from the government, Malaysia Healthcare is set to become the pacesetter for the global healthcare travel industry and claim the title of leading global healthcare destination.

Ref: Image 55: Malaysia Healthcare Going Beyond

Word count: 1,792/1800

Confidentiality: Please note that all information including financial figures and patient testimonials listed in this entry are strictly for judges’ eyes only. In the event that IMTJ wishes to publish figures and/or testimonials, please contact MHTC for approval. Thank you.

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